As a site manager, Hassna serves 47 families across three CHH buildings – the 412, the Byron Wetmore, and Joe Black Apartments. As she tells it, there is no such thing as a typical day. Between overseeing properties, addressing resident concerns, and supervising vendors, her main priorities are accountability, community, and communication.
Key to her success is staying organized – coordinating care for the building, including cleaning and maintenance, is something she’s doing constantly. And while CHH has a 48-hour response policy, Hassna tries to respond to voicemail and email as soon as possible.
Having started at CHH as a front-desk housing assistant, Hassna wants residents of her buildings to know that she is working for them. She’s happy to listen, to make service referrals, and sees herself in partnership with residents. Ultimately, she hopes that folks feel a sense of home.